Last Updated: November 2025
Effective For: https://htkcllc.com
Address: 3381 TYBEE ISLAND CV LAWRENCEVILLE, GA 30044
Email: info@htkcllc.com
At HTKC LLC, we value our customers and aim to deliver reliable home warranty and service plan coverage.
This policy explains when you may request a refund or cancellation and how we process such requests.
By purchasing any of our plans or services, you agree to the terms described below.
Refunds may be granted in the following cases:
Duplicate or accidental payment made for the same service
Non-delivery of service due to a technical or administrative error
Service not provided as described or breach of service level (SLA) by HTKC LLC
Erroneous billing or unintentional charge verified by our support team
Refunds will not be issued for:
Completed or fulfilled service plans
Fraudulent or false refund claims
Situations where service has been delivered successfully
Change of mind after service has started
Refund requests must be submitted within 7 business days from the date of payment or invoice.
Requests received after this period will not be eligible for a refund unless required by law.
To request a refund, please email refunds@htkcllc.com with the following information:
Full name
Order or invoice number
Date of payment
Reason for refund
Any supporting documentation (e.g., payment receipt, screenshots)
Our billing team will review your request within 2 business days and may contact you for clarification.
Once your request is received, we will confirm eligibility.
If approved, refunds will be issued to the original payment method used.
Refunds are typically processed within 7 business days after approval.
You will receive a confirmation email once the refund has been issued.
If a refund cannot be processed (e.g., expired card), we may offer an alternative resolution such as a service credit.
You may request to cancel a plan before activation or within 7 business days of purchase if no service has been initiated.
After service activation or fulfillment, cancellations are not eligible for refunds except under the refund conditions above.
If you disagree with a transaction or refund decision, please contact our support team first.
We aim to resolve all billing issues internally before escalation to payment processors or banks.
For all refund or cancellation questions, contact us at:
📧info@htkcllc.com
🏢 3381 TYBEE ISLAND CV LAWRENCEVILLE, GA 30044
At HTKC LLC, we follow a post-service billing model. This means no upfront payments are collected. You are only charged after the service has been completed and approved by you.
Refunds may be issued only under the following circumstances:
A duplicate charge was made to your credit card
A billing error occurred on your invoice
The service was not delivered due to cancellation by HTKC LLC
Refund requests must be submitted within 7 business days from the date of receiving the invoice.
Refunds will not be granted in the following cases:
The service was completed and approved by the client
Delays or issues caused by client unavailability or incorrect information
A valid service was provided according to the selected coverage plan
If you are not satisfied with a service outcome, HTKC LLC will attempt to resolve the issue through follow-up visits or corrections before any billing is processed.
To request a refund review, please contact:
📧 Email: info@htkcllc.com
Please include the following:
Your full name
Date of service
Invoice number
Reason for the refund request
Our team will respond within 2–3 business days.
To comply with major credit card processor requirements (Visa, Mastercard, Amex, Discover):
We do not require payment in advance
Charges are made only after service delivery and client approval
All personal and payment data is processed securely via SSL encryption
A transparent refund policy is publicly accessible on our website
Our contact information is clearly listed on the website’s footer and contact page
At HTKCLLC, we pride ourselves on delivering transparent and results-based services. Our model ensures that you only pay after your loan is successfully approved. Therefore, refunds are typically not applicable. However, we value your trust and have outlined our refund policy below.
We charge service fees only after your loan approval.
No advance or upfront payments are collected.
Since fees are charged post-approval, refunds are not generally required. However, in exceptional cases such as:
Duplicate payments
Technical errors in billing
You may request a review for a refund by contacting us at the details below.
If you believe a refund is due:
Email us at info@htkcllc.com within 7 days of the transaction
Include your full name, contact details, and proof of payment
We will investigate and respond within 5–7 business days
Approved refunds will be issued using the original payment method, unless otherwise agreed.
Once our services have been fully rendered and your loan has been approved as per agreement, the fee charged is considered final and non-refundable.
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